Frequently Asked Questions
I live outside of Canada, can I still order?
Yes, we now deliver internationally! Refer to the "Delivery and returns" page for more information.
There is an error in my order! What should I do?
Whoops! Contact me quickly via the form in the contact tab!
I can't find my size, is it possible?
Yes, it's possible. Being a small artistic company, I proceed by small productions at a time. In addition, everything is printed by hand. So it happens that I "sold out" quite quickly in certain sizes. I adjust stock over time. You can monitor social networks to be aware of the latest arrivals or contact me to signal your interest!
Can I pick up my order in person to avoid delivery charges?
Yes... but it is essential to contact me before to see if my availabilities work for you (I do not want to accumulate unclaimed orders). Use the code "PICK-UP-MTL" to avoid delivery costs and the pick-up will be done at my workshop near the Papineau metro station.
Can I find your products in store?
Currently, you can find the Ronron Nightclub crewneck and the warm rabbit and dreamer caps at the Artpop Montreal store located on the Plateau-Mont-Royal.
We should have some new arrivals available in a VERY COOL store in Montreal in the spring of 2022. Stay tuned!
If you are interested in having our products in your store, do not hesitate to contact us via the tab.
How do I care for my Ronron.club pieces of clothing?
The secret recipe is to skip the dryer! Wash in cold water (better for the planet!) and air dry! In addition, do not iron directly on the design because the ink could splurge (it's better to iron upside down)!
How do I care for my Ronron.club tufted rugs?
Store indoors in a low traffic area for regular carpeting. Hang using a nail for a wall mat.
Do not machine wash! It's best to hand wash only with a damp cloth, with mild detergent if needed.
If your rug contains acrylic, it's common for it to get fluffy. Use a lint razor or a mini vacuum to clean them.
If your rug is creased due to delivery, place a damp towel on the back and iron to flatten it.
I would like to collaborate with you, do you do that?
Yes, but priority to kawaii collaborations! Send me a message via the tab!
Do you do illustration contracts?
Yes! Contact me.